Please Note: We are the Bishopton Medical Practice in Bishopton, Scotland. If you are looking Bishopston Medical Practice in Bristol, England please click here
REVISED APPOINTMENT SYSTEM August 2020
As you will be aware, due to COVID19, all access to your ANPs/GPs is via a telephone consultation.
We are currently experiencing a high volume of patients not answering their telephones when our ANPs/GPs call. This is causing a significant amount of wasted ANP/GP time, resulting in less appointments being available.
Can we please ask that if you are booked in for a ANP/GP telephone consultation that you keep your telephone with you at all times. Should you miss your first call, the ANP/GP will make only ONE further attempt to reach you.
Failing to take the call you have booked yourself in for will be treated in the same manner as failing to attend a face to face appointment, and will be dealt with as per our Did Not Attend Policy. Many thanks for your cooperation at this difficult time.
How the Appointment system works.
Over the last few years we have invested a lot of time and effort into fine tuning our appointment system so that patients have timely access to the care they need. In 2007 we joined the Primary Care Collaborative project and spent 2 years revising the way we work. Our appointment booking times have been audited and are now amongst the lowest in Scotland.
One of the core dilemmas of General Practice is meeting the competing demands for two types of appointments; patients who need to be seen quickly - “on the day appointments” and those whose medical problem is not urgent but want to be able to book an appointment for a particular day or a particular doctor -“bookable in advance appointments”. Some practices cope with the “on the day demand” by not allowing patients to book appointments in advance.
Here at Bishopton we offer patients the flexibility to book an appointment up to 2 weeks in advance, whilst also keeping a variable number of on-the-day appointments to meet the needs of patients whose problem needs to be seen more urgently. We have a dedicated member of staff who keeps a careful eye on our appointment system and we work creatively to try and minimise waiting times.
In order to make our appointment system work most effectively, our receptionists are instructed to ask you for some basic information to ensure you get the appointment you need. Please do not feel that you must divulge any sensitive information. This approach is purely there to allow reception staff to direct you accordingly. For example if you have symptoms suggestive of a urinary tract infection, a few questions may facilitate an earlier prescription if appropriate.
Reception Triage – why are the receptionists asking me questions? Not all problems require GP input and there are a wide range of skilled practitioners that make up your primary health care team. Often it is also helpful for the doctor to have an idea why you would like to see them in advance - so they can review what has happened in the past. For certain conditions, our receptionists may in certain cases direct you to the minor illness section of the website or other members of the health care team as below.
Pharmacists now provide a minor ailment service and are also the first port of call for those who wish to give up smoking.
Nurses Our nurses have undergone extensive further training and are experienced in treating a wide range of ailments, including respiratory tract infections, diarrhoea and vomiting illnesses, skin infection and ear problems. When appropriate they can prescribe medication such as antibiotics, analgesics and the oral contraceptive pill. Working closely with the doctors, they can adjust blood pressure treatment and asthma medication.
Health Care Assistant is also able to provide services such as taking blood, ear syringing, monitoring blood pressure etc.
Phlebotomist is able to take bloods.
Help us help you.
Here at Bishopton Medical Practice, we aim to provide patient centred high quality care. In line with National Practice, we have 10 minute appointment times. If you have a problem that you think might require a longer time, please ask the receptionist to book a double appointment. Sometimes patients bring a list of problems to their GP and whilst from the patient’s point of view this is convenient, this may result in an important problem not getting the full time it requires. If you do have a list of problems then letting the GP know early on in the consultation helps prioritise the problems that are important to you, and may result in a further separate consultation.