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Noticeboard

PLEASE NOTE

You may have heard via News/social media that there have been changes to Covid-19 Sheilding Guidance. This only applies to England. There are no changes in Scotland at present.

In addition to this, the blood tests that are being offered re anti-bodies, are also only applicable in England. 

New Registrations

In a further bid to minimise the amount of people attending the practice, any new patients wishing to register, please download registration forms from our website and post this to us, along with a copy of your proof of address. Alternatively you can now email these documents (or any other documents which have been requested by the surgery) to:

 gg-uhb.gp87112clinical@nhs.net

This option will only be in place during the ongoing Coronavirus Pandemic and providing you reside within the PA7 post code area.

For patients moving from Erskine or Inchinnan, you are asked to remain at your current practice until the pandemic has resolved.


CORONAVIRUS

PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE A COUGH,SORE THROAT, FEVER OR ANY OTHER SYMPTOMS OF CORONAVIRUS.

Please note the following changes due to the ongoing situation with Coronavirus

  •       To reduce the risk of Coronavirus transmission we would now ask that requests are      made via our online prescriptions service or our telephone prescription service.
  •       We will now be sending all prescriptions directly to your chosen pharmacy,      or bishopton pharmacy where no option has been selected. 
  • Bishopton Pharmacy are operating temporary working hours as follows: Monday - Friday 9.30-5.30pm and Saturday 9-1pm.
  • Please allow 3-4 days when ordering Prescriptions rather than 48 hours. Increased demand and current pressures are causing delays unfortunately.
  • The surgery are unable to provide sick notes for self isolation due to Coronavirus. A letter to employers for those patients who are self isolating as per Government guidelines can be found here - https://111.nhs.uk/isolation-note .

 
 

 We are pleased to announce the launch of our Facebook page where you will be able to view updates about the practice as they occur.

Please click this link -corona virus- or check the "latest news" tab for info on Corona Virus.

 


 

Do we have your correct contact details? If not please click here to update them


 

Practice Policies (Access to Medical Records)

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see/ get a copy of their medical records. Such requests should be made completing the request form below.

Please note your request maybe subject to an administration charge.

No information will be released without the patient/ guardian consent unless we are legally obliged to do so.

Please click here to download the request form.

Please click here for further information.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

           



 
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