Noticeboard


EMERGENCY ONLY SERVICE 17/06 - IT MIGRATION

On Thursday 17th June, we will be operating a restricted emergency service, as we will be undergoing a full IT Migration. We will not be able to book any appointments that day, process any prescriptions or answer any general queries. We have one Receptionist and one GP in the building to take calls from anyone with a genuine medical emergency only. We will be fully operational again on Friday 18th June. Thank you for your co-operation and understanding.


If you have been requested to E-mail the surgery, please use the following E-mail address:

ggc.gp87112clinical@nhs.scot


Please Note: Our direct dial number for the Prescription telephone line (01505 821716) is no longer in operation. It will ring out and then eventually cut you off. To request prescriptions, please call the main switchboard (01505 863223) and select option 1.


Appointments

Currently, as is the case in most GP surgeries nationwide, all appointments are Telephone consultations. This is due to the ongoing impact caused by the Covid-19 pandemic and to protect both patients, GP's and staff alike.
You will only be offered a face to face appointent if you have had a telephone consultation with the GP/ANP and it is deemed that this is essential.
If you are allocated a Telephone consultation, this is your appointment unless stated otherwise at the end of this consultation.
If you are required to attend the surgery, please wear a face covering or mask. Our Touchscreen is now operational so please use this to check-in were possible.
Please ensure to use hand gel BEFORE and AFTER touching the screen. In addition to this, this screen will be cleaned regularly as are all other surfaces in the surgery.
We realise it can currently be difficult and frustrating for everyone in our daily lives and particularly if you are unwell but we do appreciate your patience and understanding during these unprecidented times.

New Registrations

In a further bid to minimise the amount of people attending the practice, any new patients wishing to register, please download registration forms & patient questionaire forms from our website and post this to us, along with a copy of your proof of address. Alternatively you can now email these documents (or any other documents which have been requested by the surgery) to:

 gg-uhb.gp87112clinical@nhs.net

This option will only be in place during the ongoing Coronavirus Pandemic and providing you reside within the PA7 post code area.

For patients moving from Erskine or Inchinnan, you are asked to remain at your current practice until the pandemic has resolved.


CORONAVIRUS

PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE A COUGH,SORE THROAT, FEVER OR ANY OTHER SYMPTOMS OF CORONAVIRUS.

Please note the following changes due to the ongoing situation with Coronavirus

  •       To reduce the risk of Coronavirus transmission we would now ask that requests are      made via our online prescriptions service or our telephone prescription service.
  •       We will now be sending all prescriptions directly to your chosen pharmacy,      or bishopton pharmacy where no option has been selected. 
  • The surgery are unable to provide sick notes for self isolation due to Coronavirus. A letter to employers for those patients who are self isolating as per Government guidelines can be found here - https://111.nhs.uk/isolation-note .

 
 

 We are pleased to announce the launch of our Facebook page where you will be able to view updates about the practice as they occur.

Please click this link -corona virus- or check the "latest news" tab for info on Corona Virus.

 


 

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Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

  • NVDA with Internet Explorer
  • NVDA with Google Chrome
  • NVDA with Firefox
  • NVDA with Edge
  • NVDA with Safari
  • JAWS with Internet Explorer
  • JAWS with Google Chrome
  • JAWS with Firefox
  • JAWS with Edge
  • JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

  • Google Chrome (versions in support)
  • Mozilla Firefox (versions in support)
  • Internet Explorer (version 10 and above)
  • Microsoft Edge (versions in support)
  • Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • JavaScript

UserWay accessibility widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

  • Increase Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cursor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
  • The text will not reflow in a single column when you change the size of the browser window.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • Some elements may be missing keyboard focus.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • Some image links are missing alternative text.
  • Heading is missing text in some areas.
  • Some heading elements are not consistent.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing. 

This statement was prepared on 30th June 2021. It was last reviewed on 30th June 2021 by My Surgery Website.  We tested the home page and 10 random pages.  Next review due 30th December 2021 by My Surgery Website

Accessible features we test manually

  • manual check against the W3C validator
  • examining microdata markup and alt text using special tools
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features we test using third party tools

Axe: Web Accessibility Testing

Site Improve Accessibility Checker

WAVE Web Accessibility Evaluation Tool

 
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