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Noticeboard

Our phone lines are currently down.

This has been reported and will be fixed ASAP.

Apologies for any inconvenience this may cause.

Vaccine update 07/11/19

We are currently awaiting further delivery of the Child Flu vaccine. Any appointments which have been made previously will go ahead as planned however, for any new appointments please call the surgery after Wednesday the 13th of November.

Vaccines are now available for Adult Flu as well as shingles for those who are eligible.

Please call the surgery to arrange an appointment at one of our clinics on the usual number 01505 863223.


Do we have your correct contact details? If not please click here to update them


Next Public Holiday is Wednesday the 25th of December and Thursday the 26th of December 2019.


Please see our "Latest news" tab for new info on our Monday Evening Surgery and also to view our updated house call protocol.

Practice Policies (Access to Medical Records)

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see/ get a copy of their medical records. Such requests should be made completing the request form below.

Please note your request maybe subject to an administration charge.

No information will be released without the patient/ guardian consent unless we are legally obliged to do so.

Please click here to download the request form.

Please click here for further information.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

           



 
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